Case Study: How I grew Carisma SPA's online business by 35% for 3 consecutive years

I led Carisma’s business development department by executing growth strategies that scale their 25+ year business model. By innovating their hotel catered business model and finding ways to tap into the local market, I was able to increase the lifetime value of their average customers, increase their nation wide reach and grow their stagnant business significantly.

E-commerce website designed to grow online sales by 86%

I designed and developed a fully responsive e-commerce website. Upon launch of the site, I carried out rigorous split testing and CRO strategies to improve their on-site conversions. I utilized a comprehensive marketing campaign to drive traffic through various marketing channels such as email, social and PPC. As a result I was able to increase Carisma’s online sales and bookings by 86% within 6 months.

For a page with 2000 likes:
25 thousand+ unique reach
25$ average Ad Spend max

I implemented an automated social media strategy using tools such as Buffer which not only saved Carisma costs incurred through freelancers, but also allowed for greater lead nurturing. Upon identifying Carisma's ideal target customer, I was able to run a hyper targeted social media campaign according to my given parameters and utilized FB pixels & re-targeting to increase the campaign's conversions. As a result we was able to reach hundreds of thousands of our target audience for an average ad spend of $25-50.
​(0.001c per each highly targeted audience reached, 7x cheaper than industry average.)

Tapping into the power of giving,
Receiving 34% of revenue in return

With my mission for driving growth, I looked for innovative avenues to drive business. I initiated and executed a gift card strategy. This further targeted local customers and allowed them to pick an occasion, select a treatment to gift and send a personalized giftcard. This quickly became viral and allowed me to run targeted ads such as birthday giftcard offers to those who had their friends’ birthdays coming up within 2 weeks and valentines day gift cards in the month of early february. This initiative increased Carisma's website traffic, local reputation and now makes up 34% of their revenue from their nation wide operations.

Grew mailing list by 200% in 6 months

Through the evaluation of Carisma's digital analytics, I identified that their target audience was a lot more engaged on email than any other platform. Whilst the trend in digital was moving away from email, I found that this channel out performed all others. By creating on email automations and building workflows that traced email engagement, I was able to customize their email marketing to the way their audience interacted with them and segment accordingly. Through these efforts, I began converting high quality leads with open rates running around 54% (industry average = 13.68% ) and grew their list 200% in 6 months.

Search Engine Optimized

I began the process through a rigorous keyword research. I understood the issues in migrating to a new site and broke their old site down according to high - low impact pages which I identified through an indepth SEO analysis. Then I began analyzing and optimizing every part of the website to better rank for our keywords and initiated the content marketing campaign. As a result numerous pages began ranking in the top 5, for our targeted keywords. I also got the official Google My Business sidebar which increased the organic traffic to our site and the number of call we received significantly. Supplementing an integrated organic SEO and a PPC campaign proved to be of great success and the same frameworks are still being operated.

World Luxury SPA Awards 

Given Carisma's 25+ years experience, leading innovations in the beauty and wellness space, and their 99% customer satisfaction, I wanted to find ways to showcase this level of premium service out to the public. In that light, I took the initiative to led the copmany's PR efforts and applied to the World Luxury SPA awards. After 6 months of critique and inspections, Carisma was awarded the Best Hotel SPA award in 2016, and won the Best Hotel Spa Worldwide in 2017 as a result. 

If You've Read This Far, Well Done

Ignore the below, its all for SEO purposes

Carisma Spa & Wellness is a Spa in Malta, famous for its world famous massages in Malta, its flagship Turkish Bath (Hammam), is the first and only Turkish Hammam in Malta, offering a unique experience of rejuvenation through body, mind, and soul.  Through an intuitive blend of science and human consciousness, Carisma makes for an unforgettable luxury relaxation experience. The Hammam acts as a sacred space that houses a cleansing ritual, where warm water is used as the main component of the procedure for an emotional and physical detox. 

Carisma Spa & Wellness offers a range of spa packages such as a spa day by the pool, couple’s packages, spa parties, beauty treatments such as facials for its distinguished guests. In addition, with its unique customizable spa gift cards for occasions such as birthdays, anniversaries and special dates such as Father’s Day & Mother’s Day, Christmas and Easter Holidays Carisma Spa allows its guests to have a truly personalized spa day experience.

Carisma has 6 locations around the Maltese island including InterContinental Malta, Hyatt Regency, Hugo’s Hotels at St Julian’s, Ramla Bay Resort in Mellieha as well as Seashells Resort (Suncrest Hotel) and Qawra Palace in Bugibba/ Qawra area.
For over three decades, Carisma has been devoted to this excellence in service and has established itself as a pioneer of beauty and wellness. Today, Carisma offers a variety of world-class treatments served by hand-picked therapists from around the world at luxury hotels across Malta. 

Shortly-
Carisma Spa & Wellness is an award-winning Spa in Malta famous for its flagship Turkish Bath (Hammam) a range of massages in Malta, spa packages such as a spa day by the pool, couple’s packages, spa parties, as well as beauty treatments such as facials. With its customizable spa gift cards for occasions such as birthdays, anniversaries and special dates such as Father’s Day & Mother’s Day, Christmas and Easter Holidays Carisma Spa allows its guests to have a truly personalized spa day experience. With locations around Malta including InterContinental Malta, Hyatt Regency, Hugo’s Hotels at St Julian’s, Ramla Bay Resort in Mellieha as well as Seashells Resort (Suncrest Hotel) and Qawra Palace in Bugibba/ Qawra area you are sure to find a Carisma Spa near you.